TERMS OF SERVICE (New Zealand)

Last updated: 31 January 2026

Who we are: HikoLogic (“we”, “us”, “our”)

Contact: [email protected] | PO Box 12345, Tauranga 3143, New Zealand

1) The Parties:

This agreement is between HikoLogic Limited ("The Company", "we", "us") and the entity purchasing services ("The Client").

2) SERVICE TERMS & RENEWALS (THE "FLEX" MODEL):

• Default Term: Unless a specific fixed-term commitment is agreed upon in writing (e.g., in a signed Proposal or Plan Selection), all services are provided on a month-to-month basis with no long-term lock-in.

• Billing Cycle: You are billed every 30 days in advance.

• Fixed-Term Agreements: If a fixed-term (e.g., 12 months) is agreed upon for discounted rates or custom builds, the Client is committed to the full duration of that term.

• Suspension for Non-Payment: If the monthly or annual subscription fee is not received within 48 hours of the due date, HikoLogic Limited will automatically suspend all AI agents, workflows, and system access until the account is settled.

• Usage Wallet: Variable costs (including but not limited to SMS, Voice minutes, and AI API tokens) are drawn from a "Usage Wallet." The Client must maintain a positive balance. If the Wallet reaches zero, automated communications will be immediately suspended until topped up.

• No Liability for Suspension: HikoLogic Limited is not liable for any business interruption, lost leads, or reputational damage resulting from a suspension due to non-payment or an empty Usage Wallet.

3) PERFORMANCE & SERVICE STANDARDS:

• Our Commitment: HikoLogic Limited agrees to provide services with reasonable care and skill in accordance with the New Zealand Fair Trading Act 1986. We aim for 99% system uptime, excluding third-party API outages.

• No Guaranteed ROI: While we build for results, we do not guarantee specific financial outcomes, lead volumes, or conversion rates. The AI is a tool whose success depends on the data and parameters provided by the Client.

4) AI ACCURACY & LIABILITY SHIELD:

• Experimental Nature: AI technology is probabilistic and may produce "hallucinations" or errors. The Client is strictly responsible for auditing and approving all AI outputs, prompts, and knowledge bases.

• Non-Binding Outputs: We are not liable for unauthorized promises, incorrect pricing, or commitments made by an AI agent.

5) COMPLIANCE & INDEMNITY:

• NZ Spam Law: The Client warrants full compliance with the Unsolicited Electronic Messages Act 2007. You must have express or inferred consent for all contacts. You indemnify HikoLogic Limited against any fines or legal costs arising from a breach of this Act.

6) CANCELLATION:

• Month-to-Month: Cancel any time via email. Access continues until the end of the current paid billing cycle.Access is limited to personnel who need it to perform their role.

• Fixed-Term: Early cancellation of a fixed term may incur an early termination fee equivalent to 50% of the remaining contract value.

7) INTELLECTUAL PROPERTY:

• HikoLogic Limited retains ownership of all proprietary workflows, n8n sequences, and custom AI architectures ("The Special Sauce"). The Client is granted a non-transferable license to use these for the duration of their active subscription.
  
  

8) LIMITATION OF LIABILITY:

• To the maximum extent permitted by NZ law, our total liability for any claim is capped at the amount paid by the Client to HikoLogic Limited in the 30 days immediately preceding the claim. We are not liable for consequential or indirect losses.

9) How long we keep it:

• We keep personal information only as long as needed for the purposes above, or to meet legal/administrative requirements. When no longer required, we take reasonable steps to securely delete or anonymise it.

10) GOVERNING LAW:

• This agreement is governed by the laws of New Zealand. Any disputes shall be resolved in New Zealand courts.

11) Contact us:

Questions, requests, or complaints about privacy?

Email: [email protected]

Address: PO Box 12345, Tauranga 3143, New Zealand